We have Changed. More Details To Come Soon! For Ordering, please go to http://nbzapparel.com

Call us with any questions at 877.390.4851 or 440.290.8903

Welcome to Downs Designs Dreams.

Customer Service

 


Shipping & Delivery

Country  # of Items  Shipping Cost Service
USA 1 $8.95 USPS Priority Mail
  2 $10.95 USPS Priority Mail
  3 $12.95 USPS Priority Mail
  4 $14.95 USPS Priority Mail
  5 $16.95 USPS Priority Mail
  6 $18.95 USPS Priority Mail
  7 $20.95 USPS Priority Mail
  8+ Please Call Our Office
       
Canada 1 $30.00 USPS Priority Mail International
  2 $50.00 USPS Priority Mail International
  3 $70.00 USPS Priority Mail International
  4 $90.00 USPS Priority Mail International
   5+ Please Call Our Office

 

 


Privacy & Security

We may collect the following information:

  • - name
  • - contact information including email address
  • - demographic information such as postcode, preferences and interests
  • - other information relevant to customer surveys and/or offers

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • - Internal record keeping.
  • - We may use the information to improve our products and services.
  • - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 


Returns & Replacements

Your satisfaction is important to us. If for any reason you are not satisfied with our products, please call our office for an exchange or a refund. We'll be happy to help. Our toll free number is 877-390-4851 or locally call 440-290-8903.

 


Ordering

See our "How to Measure" page.

 


Updating Account Information

To update your account information, please login to your account here. If you have any trouble, please contact us by phone.

Please note that previous accounts with Downs Designs® and NBZ® Jeans will not work on this site and you will have to create a new account.